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NEW QUESTION 31
The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?

• A. Work will begin in the next sprint.
• B. Work will begin after executive approval is given.
• C. Work will begin when capacity becomes available

Answer: B

NEW QUESTION 32
A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in functionality.
Which tool would help UC understand the existing functionality.

• A. Capability model
• B. Value stream map
• C. Process map

Answer: A

NEW QUESTION 33
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?

• A. Change the user story to the sales manager persona.
• B. Add a quantifiable reason why the feature is needed.
• C. Replace the specific feature with a goal.

Answer: B

NEW QUESTION 34
Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature.
Which process should the BA follow to draft and finalize the requirements?

• A. 1. Review information from the
  2. Ask clarifying questions.
  3. Draft requirements.
  4. Refine and confirm requirements.
  5. Prioritize which requirements will be included in the minimum viable product.
• B. 1. Review information from the discovery.
  2. Draft requirements.
  3. Ask clarifying questions.
  4. Draft user stories.
  5. Share user stories with the technical team so they can begin building.
• C. 1. Review information from the discovery.
  2. Ask clarifying questions.
  3. Draft requirements.
  4. Share requirements with the technical so they can begin building.
  5. Create user acceptance criteria and test cases.

Answer: A

NEW QUESTION 35
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