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Salesforce Certified Business Analyst Exam Sample Questions (Q257-Q262):

NEW QUESTION # 257
A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?

  • A. The previous VP's requirements may differ from those of the new executive.
  • B. The previous VP's requirements fail to meet current formatting standards.
  • C. The previous VP's requirements are outside of the Salesforce framework.

Answer: A


NEW QUESTION # 258
A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?

  • A. Analyze, build, operate, deliver
  • B. Analyze, build, deliver, operate
  • C. Analyze, operate, build, deliver

Answer: B


NEW QUESTION # 259
A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process.
The current process used by the sales team is different than the process outlined in NTO's documentation.
Which step should the BA take first?

  • A. Meet with stakeholders as a group to capture future requirements.
  • B. Create an Entity Relationship Diagram (ERD) of the current state.
  • C. Meet with stakeholders as a group to understand the current state.

Answer: C

Explanation:
Explanation
The first step that the business analyst should take is to meet with stakeholders as a group to understand the current state. The current state is the existing situation or condition of a process, system, or solution before any changes or enhancements are made. The current state helps to identify and measure the performance, pain points, opportunities, and gaps of a process, system, or solution. The business analyst should meet with stakeholders as a group to understand the current state by asking questions, observing workflows, collecting data, and documenting information. Meeting with stakeholders as a group helps to obtain multiple perspectives and feedback from different roles or functions involved in or affected by the process, system, or solution.
Meeting with stakeholders as a group also helps to ensure alignment and engagement among them on the current state analysis and documentation. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro


NEW QUESTION # 260
Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:
* Custom apps
* Active Salesforce Sites
* Active flows
* Custom tabs
* Visualforce pages
A Which path should the BA take to find this information?

  • A. Read business process documentation
  • B. Review configuration settings.
  • C. Conduct stakeholder interviews.

Answer: B

Explanation:
Explanation
The path that the business analyst should take to find information about custom apps, active Salesforce Sites, active flows, custom tabs, and Visualforce pages is to review configuration settings. Configuration settings are options or preferences that can be customized or modified in Setup. They can help the business analyst understand how Salesforce was implemented and what features or components were enabled or disabled.
Custom apps, active Salesforce Sites, active flows, custom tabs, and Visualforce pages are examples of configuration settings that can be accessed or changed in Setup.Conducting stakeholder interviews may be a useful way to gather information about business needs, expectations, or feedback, but not about technical details or configuration settings. Reading business process documentation may be a useful way to understand how a business process works or flows, but not about technical details or configuration settings. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro


NEW QUESTION # 261
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?

  • A. Observation and interviewing
  • B. focus groups and workshops
  • C. Brainstorming and prototyping

Answer: A

Explanation:
Explanation
Observation and interviewing are methods that a business analyst can use to collect data about the sales team's performance and behavior. Observation can help the business analyst see how the sales reps use the Sales Cloud solution and identify any unnecessary steps or issues. Interviewing can help the business analyst understand the sales reps' opinions, challenges, and needs. Brainstorming and prototyping are methods that are more suitable for generating ideas or testing solutions. Focus groups and workshops are methods that are more suitable for gathering feedback or consensus from a group of stakeholders. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories


NEW QUESTION # 262
......

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