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ServiceNow CIS-ITSM certification exam tests the candidate's knowledge and skills in various IT service management areas such as incident management, change management, problem management, service catalog, service level management, and configuration management. CIS-ITSM exam consists of 60 multiple-choice questions that need to be answered within 90 minutes. The passing score for the exam is 70% or higher.
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The CIS-ITSM certification exam is designed to test the proficiency of IT professionals in configuring and implementing ServiceNow ITSM. CIS-ITSM exam consists of approximately 60 multiple-choice questions that are designed to assess the candidate's knowledge of ServiceNow ITSM processes and modules. CIS-ITSM exam is timed and must be completed within 90 minutes.
ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q26-Q31):
NEW QUESTION # 26
Which of the following roles can delete a catalog?
- A. catalog_admin
- B. Nobody can delete catalogs
- C. catalog_manager
- D. itil_admin
NEW QUESTION # 27
A company represents their customers as Accounts that have an External ID field called Customer_Number__c. They have a custom Order (Order__c) object, with a Lookup to Account, to represent Orders that are placed in their external order management system (OMS). When an order is fulfilled in the OMS, a REST call to Salesforce should be made that creates an Order record in Salesforce and relates it to the proper Account.
What is the optimal way to implement this?
- A. Perform a REST GET on the Account and a REST POST to update the Order__c with the Account's record ID.
- B. Perform a REST PATCH to upsert the Order__c and specify the Account's Customer_Number__c in it.
- C. Perform a REST POST to update the Order__c and specify the Account's Customer_Number__c in it.
- D. Perform a REST GET on the Account and a REST PATCH to upsert the Order__c with the Account's record ID.
NEW QUESTION # 28
Which of the following can be achieved by a user with itil role? (Choose four.)
- A. Create CI Class
- B. Delete CI
- C. Add CI to Change Request
- D. Associate CI to Task
- E. Create CI
NEW QUESTION # 29
Which of the following roles can update change type?
- A. None of the listed answers
- B. change_manager
- C. itil_admin
- D. itil
Once a change is created, it is not possible to change the change type.
NEW QUESTION # 30
Universal Containers is implementing a new lead status process and wants to be able to do the following:
* Track leads through five different status values.
* Run reports showing the duration a lead spends in each status.
* Run full Lifetime reports of a lead from creation to conversion.
* Prevent leads from skipping a lead status.
How can these requirements be met?
- A. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
- B. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
- C. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
- D. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.
NEW QUESTION # 31
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