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Passing the PC-CIC-Core exam can provide individuals with a number of benefits, including increased job opportunities, higher salaries, and greater recognition within the industry. It is a challenging exam that requires a deep understanding of the Genesys PureConnect platform, but it is also a rewarding and valuable certification for those who are willing to put in the time and effort needed to prepare for it.

The Genesys PC-CIC-Core Certification Exam is conducted online and consists of multiple-choice questions. The exam duration is 90 minutes, and candidates need to score a minimum of 70% to pass the exam. The certification is valid for two years, and candidates need to renew their certification by passing a recertification exam. The certification offers a range of benefits to the professionals, including access to the Genesys certification portal, digital badges, and recognition in the Genesys community.

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Latest PC-CIC-Core Test Answers | PC-CIC-Core Exam Topic

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The PC-CIC-Core certification exam covers a wide range of topics, including core architecture, system administration, agent and supervisor desktop, multimedia, and routing. This comprehensive exam ensures that certified professionals have a deep understanding of how the PureConnect solution works and how it can be customized to meet the unique needs of different organizations.

Genesys PureConnect: CIC Core Certification Sample Questions (Q16-Q21):

NEW QUESTION # 16
Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.
When Danny opens his Interaction Client, what determines his Client configuration?

  • A. The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.
  • B. The inherited Client Configuration Templates will be combined to determine his Client configuration.
  • C. The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.
  • D. The inherited Client Configuration Template with the most functionality will be used.

Answer: A


NEW QUESTION # 17
You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?

  • A. The Managed IP Phones Assistant in the Stations container
  • B. The Managed IP Phones Assistant in the Managed IP Phones container
  • C. The Stations Assistant in the Managed IP Phones container
  • D. The Station Assistant in the Stations container

Answer: A


NEW QUESTION # 18
You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)

  • A. Use the link from Start>Programs>Interactive Intelligence
  • B. Press F1 from any one of the property pages in Interaction Administrator.
  • C. From the Interaction Client, select Help>interaction Administrator.
  • D. Select the help manual on the product pages of the Interactive Intelligence website.
  • E. Use the Help menu in the Interaction Administrator interface

Answer: A,B,E


NEW QUESTION # 19
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Given no additional configuration settings, what statement is true regarding this workgroup?

  • A. Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.
  • B. Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.
  • C. This is a logical workgroup.
  • D. This workgroup is not functional because no extension is assigned.

Answer: B


NEW QUESTION # 20
The call center supervisor for your company must have access to the three workgroups that she manages in order to make changes to workgroup membership as necessary and to manage the workgroup settings. You want to ensure she can view only those workgroups in interaction Administrator and nothing else.
How would you configure the supervisor's account to provide access only to the three workgroups?

  • A. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant the role access to only the three requested workgroups.
  • B. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant her access to *[all].
  • C. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Master Administrator.
  • D. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Access Control. Then grant the role access to only the three requested workgroups.

Answer: A


NEW QUESTION # 21
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