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To become a certified ServiceNow CSA, candidates must pass a 60-question multiple-choice exam with a score of at least 70%. The exam can be taken online and is proctored, ensuring that the certification is earned through a secure and reliable process. The certification is valid for two years, after which the candidate must recertify to maintain their certification.

The ServiceNow CSA Exam is intended for individuals who are responsible for implementing and managing ServiceNow solutions within their organizations. The exam is designed to test the candidate's ability to configure and manage ServiceNow applications and modules, as well as their ability to troubleshoot and resolve issues related to the platform. Passing the exam demonstrates that the candidate has the knowledge and skills required to effectively use ServiceNow to automate and streamline IT service management processes.

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Free PDF Quiz 2023 Useful ServiceNow CSA Hot Spot Questions

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ServiceNow Certified System Administrator Sample Questions (Q125-Q130):

NEW QUESTION # 125
To apply a UI Policy to all views, which field should be set to true in its definition record?

  • A. Global
  • B. Reverse if false
  • C. On lowed
  • D. Inherit

Answer: D


NEW QUESTION # 126
What ServiceNow feature allows you to include data from a secondary related table on a report?

  • A. Joins
  • B. SQL
  • C. Dot Walking
  • D. Outer Join

Answer: C


NEW QUESTION # 127
From the User menu, which actions can a user select? (Choose three.)

  • A. Elevate Roles
  • B. Send Notifications
  • C. Order from Service Catalog
  • D. Impersonate Users
  • E. Approve Records
  • F. Log Out ServiceNow

Answer: A,D,F


NEW QUESTION # 128
What is a quick way to create a report from a list view?

  • A. Click Context Menu, select Create Report
  • B. Click Funnel, define filter conditions, click Create Report
  • C. Apply filter, right click on column header, select Create Report
  • D. Click on filter breadcrumb, drag and drop on the Report > Create New module
  • E. Apply filter, right click on column header, select Bar Chart

Answer: B


NEW QUESTION # 129
While on an Incident record, how would you add a Tag for "Special Handling" to the record?

  • A. On the Special Handling field, check the box
  • B. On the Tag field, select Special Handling from the choice list
  • C. Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter
  • D. Click on the Context menu, select Add Tag, type Special Handling, press enter

Answer: C


NEW QUESTION # 130
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