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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is a certification exam that confirms the competency of the professionals in the field of customer service management. ServiceNow is a cloud-based software company that provides IT service management, IT operations management, and IT business management solutions. ServiceNow's Customer Service Management (CSM) solution is a powerful tool that helps organizations to manage customer inquiries, requests, and issues efficiently. The CIS-CSM exam is designed to assess the knowledge and skills of the candidates in implementing ServiceNow CSM solutions.
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Who should take the ServiceNow Certified CIS CSM
The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q10-Q15):
NEW QUESTION # 10
What are the Forum User Types? (Choose three.)
- A. Moderator
- B. Public
- C. Admin
- D. Registered
- E. Custom
Answer: A,B,D
NEW QUESTION # 11
The available case types are: (Choose two.)
- A. Product Support
- B. Order
- C. Support
- D. Product
Answer: B,C
NEW QUESTION # 12
Which of the following are channels? (Choose two.)
- A. Chat
- B. Contacts
- C. Web
- D. Article
Answer: A,C
Explanation:
Reference:
customer-service-management/concept/configure-csm-omni-channel.html
NEW QUESTION # 13
If only one user reports a content for moderation, the content will be hidden.
- A. True
- B. False
Answer: B
NEW QUESTION # 14
What role does the Engagement Manager play before the Workshop? (Choose two.)
- A. Acts as intermediary
- B. Assists with technical requirements
- C. Project Manager
- D. Provides answers to technical problems
Answer: B,C
NEW QUESTION # 15
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