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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is a certification exam that confirms the competency of the professionals in the field of customer service management. ServiceNow is a cloud-based software company that provides IT service management, IT operations management, and IT business management solutions. ServiceNow's Customer Service Management (CSM) solution is a powerful tool that helps organizations to manage customer inquiries, requests, and issues efficiently. The CIS-CSM exam is designed to assess the knowledge and skills of the candidates in implementing ServiceNow CSM solutions.

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Who should take the ServiceNow Certified CIS CSM

The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
What are the Forum User Types? (Choose three.)

  • A. Moderator
  • B. Public
  • C. Admin
  • D. Registered
  • E. Custom

Answer: A,B,D


NEW QUESTION # 11
The available case types are: (Choose two.)

  • A. Product Support
  • B. Order
  • C. Support
  • D. Product

Answer: B,C


NEW QUESTION # 12
Which of the following are channels? (Choose two.)

  • A. Chat
  • B. Contacts
  • C. Web
  • D. Article

Answer: A,C

Explanation:
Reference:
customer-service-management/concept/configure-csm-omni-channel.html


NEW QUESTION # 13
If only one user reports a content for moderation, the content will be hidden.

  • A. True
  • B. False

Answer: B


NEW QUESTION # 14
What role does the Engagement Manager play before the Workshop? (Choose two.)

  • A. Acts as intermediary
  • B. Assists with technical requirements
  • C. Project Manager
  • D. Provides answers to technical problems

Answer: B,C


NEW QUESTION # 15
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