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Achieving the Salesforce FSL-201 certification demonstrates that an individual has the expertise and skills required to successfully implement and manage Salesforce Field Service Lightning solutions. It can enhance their career prospects and open up opportunities for higher-paying roles in the field of Salesforce administration.

Salesforce - Implementing Field Service Lightning Sample Questions (Q137-Q142):

NEW QUESTION # 137
Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

  • A. Knowledge Base on Work Orders.
  • B. Attachments on Cases.
  • C. Custom Links on Work Orders.
  • D. Knowledge Base on Cases.

Answer: A


NEW QUESTION # 138
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

  • A. Update Public Group membership.
  • B. Modify the user's Profile.
  • C. Assign a Field Service Mobile License to the user.
  • D. Modify the user record.

Answer: C

Explanation:
A Field Service Mobile License is required to access the Salesforce Field Service mobile app. Modifying the user's Profile or updating Public Group membership will not help with this requirement as they are not related to accessing the app. Modifying the user record will also not help as it does not provide access to the mobile app.


NEW QUESTION # 139
when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signatures capture?

  • A. create two service reports and add one signature block to each
  • B. create a flow that adds tow signature blocks when the service report is generated
  • C. create two costume fields for the service appointment and use flows to capture each signature
  • D. create relevant signature types and add signature blocks to the service report template.

Answer: D


NEW QUESTION # 140
A marketer wants to personalize an email with real-time weather information from the Sunny Sky API.
What tool should be used to parse and display the response within the email?

  • A. SSJS
  • B. NodeJS
  • C. Apex
  • D. GTL

Answer: B


NEW QUESTION # 141
Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

  • A. A Service Appointment can be shared by clicking Sharing on the record.
  • B. Make the dispatcher the assigned resource on the Service Appointments.
  • C. The Service Appointment's parent record can be shared with the assigned resource.
  • D. Auto-generated scheduled Service Appointments will be shared with resources.

Answer: A,B


NEW QUESTION # 142
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