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The Salesforce Certified-Business-Analyst (Salesforce Certified Business Analyst) Certification Exam is a globally recognized certification that validates an individual’s expertise in analyzing business requirements, designing solutions, and implementing them using Salesforce technology. This certification is designed for professionals who have experience in business analysis, project management, and Salesforce administration. The exam measures the candidate’s knowledge and skills in various areas, including data modeling, user experience design, business process automation, and change management.

To be eligible to take the Salesforce Certified Business Analyst exam, candidates must have a minimum of two years of experience working with Salesforce and be familiar with the platform's various functionalities. The exam is designed to test a candidate's knowledge of Salesforce best practices and their ability to design solutions that meet business requirements. It is a computer-based exam that consists of 60 multiple-choice questions and has a time limit of 105 minutes.

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To become a certified Salesforce Business Analyst, candidates must have a thorough understanding of the Salesforce platform and its various features. They must also have experience in translating business requirements into technical specifications and working closely with stakeholders to deliver effective solutions. Preparing for the certification exam involves a combination of hands-on experience, self-study, and training courses offered by Salesforce and its partners.

Salesforce Certified Business Analyst Exam Sample Questions (Q155-Q160):

NEW QUESTION # 155
The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies across features to prevent overwriting before the release.
What should the BA use?

  • A. Setup Audit Trail
  • B. Change Sets
  • C. Version control

Answer: C


NEW QUESTION # 156
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?

  • A. Engages stakeholders, identifies improvements, and starts the change process
  • B. Builds accountability, increases revenue, and decreases overall time spent on requirements
  • C. Identifies improvements, decreases project costs, and starts the change process

Answer: B


NEW QUESTION # 157
Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature.
Which process should the BA follow to draft and finalize the requirements?

  • A. 1. Review information from the
    2. Ask clarifying questions.
    3. Draft requirements.
    4. Refine and confirm requirements.
    5. Prioritize which requirements will be included in the minimum viable product.
  • B. 1. Review information from the discovery.
    2. Ask clarifying questions.
    3. Draft requirements.
    4. Share requirements with the technical so they can begin building.
    5. Create user acceptance criteria and test cases.
  • C. 1. Review information from the discovery.
    2. Draft requirements.
    3. Ask clarifying questions.
    4. Draft user stories.
    5. Share user stories with the technical team so they can begin building.

Answer: A


NEW QUESTION # 158
Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?

  • A. Capability model
  • B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
  • C. Value stream map

Answer: B


NEW QUESTION # 159
Should the following item be included in a UX Research Plan? Advanced Prototype

  • A. No
  • B. Yes

Answer: A


NEW QUESTION # 160
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