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To prepare for the Salesforce B2C-Commerce-Architect exam, candidates can take advantage of various resources, including study guides, training courses, and practice exams. Salesforce offers a variety of training courses that cover the topics of the exam. Additionally, there are numerous study guides and practice exams available online that can help candidates prepare for the exam. With adequate preparation and dedication, candidates can successfully pass the Salesforce B2C-Commerce-Architect exam and earn the Salesforce Certified B2C Commerce Architect certification.

Salesforce B2C-Commerce-Architect is a certification exam that is designed for professionals who have significant experience in the Salesforce B2C Commerce platform. It is an advanced-level certification that validates the knowledge and skills required to design and architect solutions for complex B2C Commerce environments. The Salesforce B2C-Commerce-Architect certification is the highest level of certification available for B2C Commerce professionals.

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The Salesforce Certified B2C Commerce Architect certification exam comprises of 60 multiple-choice questions that are based on real-world scenarios. The exam duration is 105 minutes, and candidates need to score a minimum of 68% to pass the exam. The exam fee is $400, and it can be taken online or at a testing center.

Salesforce Certified B2C Commerce Architect Sample Questions (Q58-Q63):

The Client identifies that a segment of customers need to see some products on the site that other customers should not be able to access. All products are maintained within one catalog but in separate categories. A custom attribute will be used on the Profile system object to identify customers that belong to this special segment. A customer group will be made that is qualified for by this Profile custom attribute. The storefront will be customized to include navigation to relevant categories for this customer group.
Unfortunately during technical review the Client points out that the business teams have raised a concern with maintenance and want to use a shared navigation within the catalog and not use separate categories.
Which item should the Architect suggest to efficiently fulfil this new requirement while maintaining scalability?

  • A. Customize the Storefront to use separate storefront catalogs with the same navigation that If the customer Is In the customer group gets assign products appropriately.
  • B. Customize the Storefront to use a hidden search refinement and modify the customer group to be qualifiedfor by a new product custom attribute
  • C. Customize the Storefront Co use a hidden search refinement that if the user Is In the customer group then the result Includes those products with a new custom attribute.
  • D. Customize the Storefront to modify the search result that if the user is in the customer group then the result includes those products appropriately.

Answer: D

Refer to the exhibit.
A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

  • A. The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.
  • B. Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.
  • C. Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.
  • D. Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.
  • E. Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.

Answer: B,C,D

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

  • A. Social Studio is limited to listening to social channel and not responding
  • B. Mobile Connect only supports outbound messaging in selected countries
  • C. Social Studio does not support 1:1 messaging on the apps listed in the scenario
  • D. Mobile Connect lacks integration with the service agent console without Digital Engagement

Answer: B,C

A merchant has reported that customers are seeing low stock items at the top of their search results, giving them a subpar customer experience and impacting conversion.
How might this issue be resolved to ensure a better customer journey?

  • A. Create a job that sets all unavailable products to be hidden. Schedule the job to run hourly to clean up the catalog on a regular basis.
  • B. In Business Manager, set an availability low ranking threshold in Search Preferences.
  • C. In Business Manager, enter a higher boost factor for availability in Searchable Attributes.
  • D. In Business Manager, select Show Orderable Products Only at the root level to hide any products that are currently out of stock.

Answer: A

Northern Trail Outfitters (NTO) operate 200 physical stores. NTO has products that are available in some of the physical stores and not available in others. The closest physical store is determined based on customer s post zip code when they are shopping online. Only the products that are available in the customer's closest physical store should be presented to the customer to the search results.
What are the two feasible technical approaches to meet these requirements?
Choose 2 answers

  • A. Create a separate shipping method per physical store. Use post/zip code to determine the applicable shipping method. Show only the products that are not excluded from the shipping method.
  • B. Create a separate pricebook per physical store. Use post/zip code to activate this pricebook through a customer group. Show only the products with price by applying price refinement.
  • C. Create a separate site per physical store. Use post/zip code to redirect the customer to the relevant site.
    Show the products from the site navigation catalog.
  • D. Create a separate category per physical store use post/Tip code with a mapping to determine the relevant category. Show only the products from this category.

Answer: A,D


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