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The Oracle 1Z0-1064-22 exam, also known as the Oracle B2B Service 2022 Implementation Professional exam, is a certification exam designed to test the knowledge and skills of IT professionals in implementing and integrating Oracle B2B Service 2022 solutions. This exam is intended for professionals who are responsible for designing, implementing, and maintaining Oracle B2B Service 2022 solutions for their organizations. The exam covers a range of topics, including configuration, customization, integration, and troubleshooting of Oracle B2B Service 2022 solutions.

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To prepare for the Oracle 1z0-1064-22 exam, candidates can take advantage of various resources provided by Oracle, including training courses, online documentation, and practice exams. The training courses cover all the topics included in the exam and provide hands-on experience with Oracle B2B Service. The online documentation includes detailed explanations of each topic, as well as best practices and tips for successful implementation.

The Oracle 1z0-1064-22 Certification Exam is designed for professionals looking to demonstrate their expertise in implementing Oracle B2B Service 2022. This exam measures a candidate's skills and knowledge required to successfully configure, administer, and troubleshoot the Oracle B2B Service 2022 platform.

Oracle B2B Service 2022 Implementation Professional Sample Questions (Q17-Q22):

NEW QUESTION # 17
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

  • A. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
  • B. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
  • C. Milestones are actions on a service request (SR) that must be completed by a specific time.
  • D. Milestones are commitments to handle SRs within certain timelines.
  • E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.

Answer: A,B,E


NEW QUESTION # 18
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

  • A. Manage Service Request Resolutions
  • B. Manage Service Request Categories
  • C. Manage Service Request Products
  • D. Manage Service Request Queue
  • E. Manage Service Request Severities
  • F. Manage Service Request Status Values

Answer: B,C,D,F


NEW QUESTION # 19
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

  • A. requires less work and effort
  • B. allows use of a simpler hierarchy
  • C. allows the display of a product hierarchy specifically for service purposes
  • D. allows you to use the same product hierarchy as sales

Answer: A,D


NEW QUESTION # 20
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

  • A. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
  • B. Resolution is due on Saturday, 2 PM EST.
  • C. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
  • D. First Response is due on Friday, 12 noon EST.

Answer: C,D


NEW QUESTION # 21
Which four statements are correct about hotkeys for Action Commands?

  • A. They allow a user to forward a service request.
  • B. They allow a user to copy a service request.
  • C. They allow a user to escalate a service request.
  • D. They can be assigned to a custom action script.
  • E. They can all be modified.
  • F. They have default values.

Answer: A,C,E,F


NEW QUESTION # 22
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