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The third format is desktop MS-220 practice exam software that can be accessed easily after installing it on your Windows PC or Laptop. These formats are there so that the students can use them as per their unique needs and prepare successfully for MS-220 the on first try. The MS-220 mock tests are specially built for you to evaluate what you have studied. These MS-220 Troubleshooting Microsoft Exchange Online practice exams (desktop and web-based) are customizable, which means that you can change the time and questions according to your needs. Our MS-220 practice tests teach you time management so you can pass the MS-220 Troubleshooting Microsoft Exchange Online certification exam.

Microsoft MS-220 Exam Syllabus Topics:

Topic 1
  • Determine which rules are triggered when an email arrives at a user’s inbox
  • Troubleshoot DNS-related mail flow issues
Topic 2
  • Troubleshoot bulk actions including email creation, moves, modifications, and deletion
  • Determine when to restore or recover an inactive mailbox
Topic 3
  • Determine whether a transport rule or conditional routing rule is affecting mail flow
  • Troubleshoot free
  • busy issues for hybrid deployments
Topic 4
  • Review and interpret Messaging Records Management (MRM) mailbox diagnostics logs
  • Review the Allow Blocked Quarantine (ABQ) list to identify blocked or quarantined devices
Topic 5
  • Identify mobile device access states and what the states indicate
  • Troubleshoot Exchange Online mail flow issues
Topic 6
  • Troubleshoot issues reported by Microsoft Defender for Office 365
  • Troubleshoot issues creating and applying retention policies
Topic 7
  • Review and interpret message trace results and policies associated with those results
  • Troubleshoot Exchange Online access to public folders
Topic 8
  • Troubleshoot messages that are categorized as false positive or false negative
  • Determine whether the sender SPF DMARC and DKIM records are valid
Topic 9
  • Review and interpret ActiveSync logs to troubleshoot Outlook Sync EAS connection issues
  • Review mobile devices statistics to confirm the reason for a block
Topic 10
  • Troubleshoot revocation issues for encrypted emails
  • Outlook client cannot connect to Exchange Online mailbox
Topic 11
  • Describe how to obtain Outlook client configuration information
  • Interpret message properties used by message records management (MRM)

Microsoft Troubleshooting Microsoft Exchange Online Sample Questions (Q55-Q60):

A company uses Exchange Online.
A user named User1 receives a notification that their mailbox is full.
You verify that User1's mailbox size is 49.8 GB.
You need to increase the maximum size of User1's mailbox to 99 GB.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Assign an Exchange Online Plan 2 license to User1.
  • B. Run the Enable-Mailbox User1 -AutoExpandingArchive command.
  • C. Run the Set-OrganizationConfig -AutoExpandingArchive command.
  • D. Assign an Exchange Online Kiosk license to User1.

Answer: A,B


You need to troubleshoot the issue reported by the Fabrikam. Inc. administrator. What should you do?

  • A. Perform a message trace.
  • B. Create a DLP policy detection report.
  • C. Create a non-delivery report.
  • D. Perform pipeline tracing.

Answer: C

A company uses Exchange Online. The Exchange ActiveSync access setting is configured to quarantine.
A user named User1 removes a mobile device from Exchange.
When User1 tries to connect the same device to Exchange, the device is not quarantined.
You need to ensure that the device is quarantined.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.



Which roles should Admin1 assign to HR and technical support department members? To answer, select the
appropriate options in the answer area.
NOTE: Each correct selection is worth one point.



Which roles should Admin1 assign to HR and technical support department members? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.




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