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The Genesys GCX-ARC Certification Exam is suitable for architects, consultants, and professionals who work with Genesys Cloud CX platform. This certification exam is designed to help professionals gain expertise in customer experience architecture, design, and implementation. The certification exam is also designed to help professionals stay current with the latest trends and best practices in the industry.

The Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Exam is a certification program designed for professionals who want to demonstrate their expertise in designing and implementing Genesys Cloud CX solutions. The exam is designed to test the knowledge and skills of candidates in areas such as call routing, reporting, and configuration of Genesys Cloud CX. The certification is recognized globally and is a valuable asset for professionals seeking to advance their career in the field of customer experience.

Genesys Cloud CX: Architect Certification Sample Questions (Q41-Q46):

When you delete a flow, it removes only the current version of the flow.

  • A. False
  • B. True

Answer: B

Which of the following components can be configured to read and write data from a CRM?

  • A. Call Data Action
  • B. Set UUI Data
  • C. Get Participant Data
  • D. Set Participant Data

Answer: D

What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?

  • A. 50%
  • B. No Limit
  • C. 25%
  • D. 100%

Answer: D

What is the minimum value for the number of times to repeat a menu?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: A

The FindSkill() function is not case sensitive when performing a search.

  • A. False
  • B. True

Answer: B


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