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The SAP E-C4HYCP-12 exam is a certification program designed to assess the knowledge and skills of individuals seeking to become certified product support specialists in SAP Commerce Cloud. This exam is designed to test the proficiency of candidates in various aspects of SAP Commerce Cloud, including product support, troubleshooting, and customer communication. The certification program is aimed at individuals who wish to demonstrate their expertise in SAP Commerce Cloud and are looking to pursue a career in the field.

The SAP E_C4HYCP_12 certification exam is an essential credential for professionals seeking to demonstrate their expertise in SAP Commerce Cloud. By earning this certification, candidates can validate their skills and knowledge, differentiate themselves in the job market, and enhance their career prospects in the field of SAP Commerce Cloud.

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SAP Certified Product Support Specialist - SAP Commerce Cloud Sample Questions (Q16-Q21):

NEW QUESTION # 16
What activity does SAP recommend to escalate an SAP support incident?

  • A. Create another incident with very high priority (P1).
  • B. Contact the incident processor directly via e-mail and increase the priority of the incident.
  • C. Contact the Customer Interaction Center (CIC).
  • D. Contact the customer's Customer Engagement Executive (CEE).

Answer: A


NEW QUESTION # 17
A customer reports a performance problem with DefaultStockService. After checking the customer's system by running SELECT COUNT(*) FROM {StockLevelHistoryEntry}, you discover that there are hundreds of millions of instances of StockLevelHistoryEntry.What would you do to resolve this performance issue?Note: There are 2 correct answers to this question.

  • A. Suggest an improvement by creating a maintenance request for the customer.
  • B. Implement a CronJob that will clean the StockLevelHistoryEntry table according to customer business needs.
  • C. Run Cleanup Type System in the SAP Commerce Administration Console.
  • D. Delete the content of the StockLevelHistoryEntry table directly from the database to immediately improve performance.

Answer: A,C


NEW QUESTION # 18
You need to run a FlexibleSearchService query to get results without restrictions.To whom do you assign the session?Note: There are 2 correct answers to this question.

  • A. Any user that does NOT have any restrictions
  • B. Anonymous user
  • C. Admin user
  • D. Any member of the admingroup

Answer: C,D


NEW QUESTION # 19
When you troubleshoot a catalog synchronization issue, which files do you check first?Note: There are 3 correct answers to this question.

  • A. localextensions.xml file
  • B. Sync Media dump files
  • C. Database dump files
  • D. local.properties file
  • E. JDBC log files

Answer: B,C,D


NEW QUESTION # 20
Which benefits does SAP BTP Extensions integration provide?Note: There are 2 correct answers to this question.

  • A. Microservices that customize the standard functions of SAP Commerce Cloud without compromising on upgradability
  • B. An analysis layer to capture customer interactions, contexts, and behaviors for future processing
  • C. An alternative and independent application to SAP Commerce Cloud based on the backoffice
  • D. A customization layer for SAP Commerce Cloud that depends on the API Registry module

Answer: A,C


NEW QUESTION # 21
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