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Exam-Killer ServiceNow CIS-ITSM Practice Exam material

There is a high demand for Certified Implementation Specialist - IT Service Management certification, therefore there is an increase in the number of ServiceNow CIS-ITSM exam candidates. Many resources are available on the internet to prepare for the Certified Implementation Specialist - IT Service Management exam. Exam-Killer is one of the best certification exam preparation material providers where you can find newly released ServiceNow CIS-ITSM Dumps for your exam preparation.

The ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is a globally recognized certification program that validates the skills and expertise of IT professionals in implementing ServiceNow IT Service Management solutions. The certification exam focuses on the practical application of ServiceNow ITSM and ensures that professionals have the knowledge and skills required to successfully manage the IT service delivery process.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q10-Q15):

NEW QUESTION # 10
Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are NOT being delivered.
Which two tools should be used to determine the problem? (Choose two.)

  • A. System audit trail
  • B. Email log
  • C. Workflow monitor
  • D. Debug log

Answer: B,D


NEW QUESTION # 11
Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.

  • A. True
  • B. False

Answer: B

Explanation:
Explanation
Workshops don't intend to recreate what the customer has in place today in a new system, but rather it aims to align the customer's processes with ServiceNow best practices.


NEW QUESTION # 12
It is recommended to refer to problem states using the values rather than the constants.

  • A. True
  • B. False

Answer: B

Explanation:
Explanation
It is recommended to use the constants to maintain consistency.


NEW QUESTION # 13
Which table is used to store Q&A data for knowledge articles?

  • A. kb_qa
  • B. kb_social
  • C. kb_social_qa
  • D. kb_social_qa_question

Answer: D


NEW QUESTION # 14
A company represents their customers as Accounts in Salesforce. All customers have a unique Customer_Number__c that is unique across all of the company's systems. They also have a custom Invoice__c object, with a Lookup to Account, to represent invoices that are sent out from their external system. This company wants to integrate invoice data back into Salesforce so Sales Reps can see when a customer is paying their bills on time.
What is the optimal way to implement this?

  • A. Ensure Customer_Number__c is an External ID and that a custom field Invoice_Number__c is an External ID and Upsert invoice data nightly.
  • B. Create a cross-reference table in the custom invoicing system with the Salesforce Account ID of each Customer and insert invoice data nightly.
  • C. Use Salesforce Connect and external data objects to seamlessly import the invoice data into Salesforce without custom code.
  • D. Query the Account Object upon each call to insert invoice data to fetch the Salesforce ID corresponding to the Customer Number on the invoice.

Answer: A


NEW QUESTION # 15
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