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The Oracle Service Center 2022 is an enterprise-grade platform that provides a comprehensive set of tools for managing customer service operations. It is designed to help businesses improve customer satisfaction, reduce costs, and streamline operations. The Oracle 1z0-1038-22 exam covers all aspects of implementing and configuring this platform, including installation, configuration, customization, and integration with other enterprise systems.
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Oracle Service Center 2022 Implementation Professional Sample Questions (Q10-Q15):
NEW QUESTION # 10
Which three actions can a guide branch out to?
- A. Inserting another guide
- B. Calling an add-in
- C. Creating an incident
- D. Firing a named event
- E. Calling a URL
Answer: A,D,E
NEW QUESTION # 11
In which two scenarios would you use multiple interfaces?
- A. When you need multiple channels enabled such as email, chat, and web self-service
- B. When your business operates in different lines of business
- C. When your portal needs the support of different channels for login
- D. When multiple languages need to be supported
- E. When new business processes need to be supported other than the standard contact center
Answer: B,D
NEW QUESTION # 12
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?
- A. The Browser User Interface (BUI) workspace is not using the standard workspace.
- B. Check if the exported file was generated by a product version that is older than the existing product version.
- C. The hash value during import doesn't match the hash declared at the end of the rile.
- D. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
Answer: A
NEW QUESTION # 13
A company wants to include the company logo and contact details in its outbound email communications.
Where should this be configured?
- A. Contact HTML Editor
- B. Global template
- C. Quote template
- D. Admin HTML Editor
Answer: D
NEW QUESTION # 14
Which six actions can have a null value?
- A. Set SLAs
- B. Set Status
- C. Set Disposition
- D. Set Mailbox
- E. Set Category
- F. Set Assigned
- G. Set Agent
- H. Set Product
- I. Set Queue
- J. Set Fields
Answer: A,C,D,I,J
NEW QUESTION # 15
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