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The Oracle Service Center 2022 is an enterprise-grade platform that provides a comprehensive set of tools for managing customer service operations. It is designed to help businesses improve customer satisfaction, reduce costs, and streamline operations. The Oracle 1z0-1038-22 exam covers all aspects of implementing and configuring this platform, including installation, configuration, customization, and integration with other enterprise systems.

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Oracle Service Center 2022 Implementation Professional Sample Questions (Q10-Q15):

NEW QUESTION # 10
Which three actions can a guide branch out to?

  • A. Inserting another guide
  • B. Calling an add-in
  • C. Creating an incident
  • D. Firing a named event
  • E. Calling a URL

Answer: A,D,E


NEW QUESTION # 11
In which two scenarios would you use multiple interfaces?

  • A. When you need multiple channels enabled such as email, chat, and web self-service
  • B. When your business operates in different lines of business
  • C. When your portal needs the support of different channels for login
  • D. When multiple languages need to be supported
  • E. When new business processes need to be supported other than the standard contact center

Answer: B,D


NEW QUESTION # 12
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?

  • A. The Browser User Interface (BUI) workspace is not using the standard workspace.
  • B. Check if the exported file was generated by a product version that is older than the existing product version.
  • C. The hash value during import doesn't match the hash declared at the end of the rile.
  • D. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

Answer: A


NEW QUESTION # 13
A company wants to include the company logo and contact details in its outbound email communications.
Where should this be configured?

  • A. Contact HTML Editor
  • B. Global template
  • C. Quote template
  • D. Admin HTML Editor

Answer: D


NEW QUESTION # 14
Which six actions can have a null value?

  • A. Set SLAs
  • B. Set Status
  • C. Set Disposition
  • D. Set Mailbox
  • E. Set Category
  • F. Set Assigned
  • G. Set Agent
  • H. Set Product
  • I. Set Queue
  • J. Set Fields

Answer: A,C,D,I,J


NEW QUESTION # 15
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