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The Cisco 500-444 certification exam is a highly specialized exam that focuses on the implementation and troubleshooting of Cisco's Contact Center Enterprise solution. This certification is designed for IT professionals who specialize in contact center technologies and are looking to enhance their skills and knowledge in this area.

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Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q21-Q26):

NEW QUESTION # 21
Where can the SAML Certificate Expiry details be checked in PCCE Web Administration Manager (S.RO.G)?

  • A. Infrastructure Settings -> Device Configurations -> Identity Services
  • B. Features -> Single Sign-On
  • C. Features -> Context Service
  • D. Infrastructure Settings -> License Management

Answer: A


NEW QUESTION # 22
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?

  • A. Setup login
  • B. Windows login
  • C. Local administrator login
  • D. Service Account login

Answer: C


NEW QUESTION # 23
What are the Active and Configured agent counts for the 2K deployment model?

  • A. 2K / 8K
  • B. 2K/12K
  • C. 2K/10K
  • D. 2K/4K

Answer: D


NEW QUESTION # 24
How is a call assigned to a call type in the PCCE system?

  • A. when a call-routing script hits the first Queue to Skill Group node
  • B. when the call is routed to an agent
  • C. when the call terminates, and data is written to the Cisco TCD table
  • D. when the call is first post-routed from Cisco Unified Customer Voice Portal

Answer: D

Explanation:
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F


NEW QUESTION # 25
What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?

  • A. Single Pane of Glass (SPOG)
  • B. WebSetup
  • C. LDAP Plugin
  • D. Contact Centre Management Portal (CCMP)

Answer: B


NEW QUESTION # 26
......

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