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The CompTIA 220-1102 exam is designed for individuals who have already passed the CompTIA 220-1001 exam and are looking to further their knowledge and skills in IT support. This exam is ideal for individuals who are looking to pursue careers as IT support specialists, field service technicians, desktop support analysts, or help desk support roles. The exam consists of 90 multiple-choice and performance-based questions and is timed for 90 minutes. Passing the exam requires a score of 700 out of 900 points. Candidates who successfully pass this exam and the CompTIA 220-1001 exam are awarded the CompTIA A+ certification, which is a valuable asset in the IT industry.

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q35-Q40):

NEW QUESTION # 35
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

  • A. Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present
  • B. Instruct the user to disconnect the Ethernet connection to the corporate network.
  • C. Advise the user to run a complete system scan using the OS anti-malware application
  • D. Have the user check for recently installed applications and outline those installed since the link in the email was clicked

Answer: B

Explanation:
First thing you want to do is quarantine/disconnect the affected system from the network so whatever malicious software doesn't spread.


NEW QUESTION # 36
An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.
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220-1102-2ecf44f28d8f2e82ed3c31880f1905ed.jpg
Which of the following should be done NEXT?

  • A. Educate the user on the solution that was performed.
  • B. Close the ticket out.
  • C. Tell the user to take time to fix it themselves next time.
  • D. Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

Answer: A


NEW QUESTION # 37
A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?

  • A. Shredding
  • B. Recycling
  • C. Low-level formatting
  • D. Degaussing

Answer: A


NEW QUESTION # 38
The Chief Executive Officer at a bark recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bark's risk? (Select TWO)

  • A. Block all support accounts from logging in from foreign countries
  • B. Enable multifactor authentication for each support account
  • C. Purchase a password manager for remote-access tool users
  • D. Limit remote access to destinations inside the corporate network
  • E. Configure a replacement remote-access tool for support cases.
  • F. Enforce account lockouts after five bad password attempts

Answer: B,F


NEW QUESTION # 39
The command cac cor.ptia. txt was issued on a Linux terminal. Which of the following results should be expected?

  • A. The contents of the text comptia.txt will be replaced with a new blank document
  • B. The contents of the text comptia.txt would be categorized in alphabetical order.
  • C. The contents of the text comptia. txt would be copied to another comptia. txt file
  • D. The contents of the text comptia. txt would be displayed.

Answer: D


NEW QUESTION # 40
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