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The SAP C_C4H510_21 exam is designed for individuals who are interested in demonstrating their expertise in SAP Service Cloud. This certification exam is ideal for those who are looking to validate their knowledge and skills in the field of customer service and support. The exam is designed to test the candidate's ability to configure and manage SAP Service Cloud solutions, as well as their knowledge of the best practices and industry standards for customer service management. Passing the SAP C_C4H510_21 exam is a great way to demonstrate your competence in this field and enhance your career prospects.

The SAP C_C4H510_21 Exam is a comprehensive exam that covers a wide range of topics related to SAP service cloud technology. The exam covers topics such as the fundamentals of the SAP service cloud solution, the architecture of the SAP service cloud solution, the features and functionalities of the SAP service cloud solution, and the integration of the SAP service cloud solution with other SAP products.

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The SAP C_C4H510_21 Certification Exam is a computer-based exam that consists of 80 multiple-choice questions. The exam has a total duration of 180 minutes, and candidates must score at least 67% to pass the exam. The exam is available in English and Japanese languages. To prepare for the exam, candidates can take advantage of various study materials, such as SAP Learning Hub, online courses, and SAP Service Cloud documentation. Obtaining the SAP C_C4H510_21 Certification provides individuals with a competitive advantage in the job market and demonstrates their commitment to continuous learning and professional growth in the field of SAP Service Cloud.

SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q67-Q72):

Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

  • A. Ticket due date
  • B. Status
  • C. Service category
  • D. Service level of incoming tickets

Answer: B,C

What is one consequence of scoping the installed base option?

  • A. Warranty management is available in service tickets.
  • B. The Registered Product scoping option will be selected automatically.
  • C. The number of available standard reports is reduced.
  • D. The Measurements feature is activated.

Answer: B

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

  • A. Ad-hoc broadcasting
  • B. On specific report creation
  • C. On every save of the report
  • D. Periodic scheduling

Answer: A,D

Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

  • A. Territories
  • B. Code list restrictions
  • C. Business roles
  • D. Field extensions

Answer: A,C

How can you restrict access to Product View?

  • A. Employee
  • B. Service Unit of Employee
  • C. Sales Data of Employee
  • D. Territories

Answer: C


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