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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q31-Q36):
NEW QUESTION # 31
Which communication protocol is being used between PG/Router and Live Data to generate report information?
- A. TIP
- B. TCP
- C. UDP
- D. HTTP
Answer: B
NEW QUESTION # 32
Which variable remains available to all scripts in the system until reset?
- A. Peripheral variable
- B. User variable
- C. Call variable
- D. Caller Entered digits
Answer: C
NEW QUESTION # 33
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with the VXML Server
- B. when the Ingress Gateway delivers a SIP invite message to the CVP server
- C. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
- D. when CVP establishes an HTTP link with the Media Server
Answer: A
NEW QUESTION # 34
How can the Extension Mobility feature be described?
- A. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- C. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
Answer: D
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0
NEW QUESTION # 35
What are the two main features of theCisco VVB? (Choose two.)
- A. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- B. allows customers to retrieve the required information through voice commands without interacting with an agent
- C. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
- D. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- E. allows an agent to retrieve the required information through voice commands without interacting with a customer
Answer: A,B
Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu
NEW QUESTION # 36
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